• September 20,
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  Partner List
Frequently Asked Questions

We are here for you

We have put together some commonly asked questions to help you. Please reach one of our support channels if you don’t find your questions here.

Why us? - Video - Click here to watch a quick video
Are you tired of cooking on a daily basis? Are you bored of the same meal and looking for the best alternative?
Are you exhausted from the pending assignments?
Isn't cooking too hectic for a packed-up schedule?
Cooking with your family might seem fun in movies, but is it so in reality?
You must be tired from running errands all day! Why waste time cooking when you can spend it with your family?
How about we offer an easy-to-use platform for your meal needs?
Also, your family deserves the best when it comes to daily meals. Why don't you opt for reliably healthy home-like food at affordable prices with doorstep delivery?
Are you tired of depending on junk food for your daily lunch in your office? Why skip lunch or breakfast amidst your hectic schedule when you can schedule your meals before hand.
We are offering an exciting solution to your multiple meal needs. Welcome to Crashmeal, the hub for mealbox providers. Opt for a healthier solution and the best alternative to homemade food with Crashmeal. Check out www.Crashmeal.com/mealbox and schedule your meals from multiple meal providers. Thus, we are offering one platform with countless benefits to take care of your regular meal needs!
Why us? - Video - Click here to watch a quick video

How it works? - Video
We have partnered with your favorite mealbox providers in your area to take care of your regular meal needs. Crashmeal is extremely easy to use. Refer to this video to underrstand how it works. Customers can schedule their mealboxes in two ways.
1. Subscription.
2. Pay as you go-No commitment.
Crashmeal introduced subscription feature using which you can schedule your mealboxes at highly subsidized prices by subscribing to one or more mealbox providers for 1/2/4 weeks.
You can subscribe to different plans as per your convenience and enjoy meals by paying once for all the scheduled mealboxes.
You can even opt for the second method, that is pay-as-you-go or the no-commitment method using which you can schedule your mealboxes by paying for them itself at regular prices. No commitment is needed from the customer's side!
You shall purchase a mealpass and get your mealboxes at highly subsidized rates.
You can schedule your orders for one or more days and can even change your location for the delivery.
Note: To schedule orders for more days, you shall click on the 'schedule more' option from the pop up after you have added the items to cart for one date.
You can make payments using the various options available on Crashmeal. We accept card payment as well as Interac E-transfer.
Once your order is placed, you can view it on 'My schedules'. All you need to do now is wait for mealboxes until we reach you on the scheduled details.
How it works? - Video

How to purchase a subscription plan? - Video
www.crashmeal.com/mealbox
Crashmeal has introduced subscription plans from various mealbox providers.
You can subscribe to different plans at your convenience and enjoy meals for the following four weeks by paying for them once and for all.
Follow these steps to subscribe to a mealbox plan on Crashmeal.
Step1: On the Crashmeal landing page, log in or register with your credentials.
Step2: From the list of mealbox providers, click on 'subscribe' to view plans as shown in the video.
Step3: Browse throagh the plans of different mealbox providers, choose the number of plans you need and add them to cart.
Step4: Once done, you can purchase more plans by clicking on 'view plans' or you can directly proceed to cart.
Step5: You can view your order summary and invoice if you proceed to cart, as you can see here
Step6: Proceed to checkout and you will be taken to the billing page.
Step7: Add the billing details and proceed to pay.
Step8: Choose your preferable payment method and complete the payment procedure.
Step9: Congratulations! Your subscription plan has been activated. Enjoy fresh mealboxes from your favorite mealbox providers for the next four weeks!
How to purchase a subscription plan? - Video
www.crashmeal.com/mealbox

Pay as you go - How it works? How to schedule? - Video
www.crashmeal.com/mealbox
The pay as you go method can be used in two simple steps.
1. Purchase a mealpass to get mealboxes at subsidized rate.
2. Schedule your orders.
How to purchase a mealpass?
Are you looking for ways to save on your meal expenses?
1. With the Crashmeal Mealpass you can save on your meal expenses for the following 4 weeks.
2. Purchase a mealpass just for $9.99 and get regular mealboxes from your favorite mealbox providers at highly subsidized rates.
3. In order to buy a mealpass, follow these simple steps.
Step1: Go to the landing page, log in with your credentials and tap on the mealpass icon.
Step2: You will be taken to the Mealpass section. Click on purchase.
Step3: You will be taken to the payment page.
Step4: Complete the payment procedure to purchase the Mealpass.
That's how you purchase a mealpass to enjoy your meals at highly subsidized prices. Visit www.crashmeal.com and purchase a mealpass today!
Pay as you go - How it works? How to schedule? - Video
www.crashmeal.com/mealbox

How to purchase a Mealpass? - Video
www.crashmeal.com/mealbox
How to purchase a mealpass?
Are you looking for ways to save on your meal expenses?
1. With the Crashmeal Mealpass you can save on your meal expenses for the following 4 weeks.
2. Purchase a mealpass just for $9.99 and get regular mealboxes from your favorite mealbox providers at highly subsidized rates.
3. In order to buy a mealpass, follow these simple steps.
Step1: Go to the landing page, log in with your credentials and tap on the mealpass icon.
Step2: You will be taken to the Mealpass section. Click on purchase.
Step3: You will be taken to the payment page.
Step4: Complete the payment procedure to purchase the Mealpass.
That's how you purchase a mealpass to enjoy your meals at highly subsidized prices. Visit www.crashmeal.com and purchase a mealpass today!
How to purchase a Mealpass? - Video
www.crashmeal.com/mealbox

www.crashmeal.com/mealbox
Crashmeal provides customers with two different types of payment methods.
Payment method 1: payment using cards.
Payment method 2: payment using Interac E-Transfer. Only for above CAD$100 carts. Can save up to 2.90%.
www.crashmeal.com/mealbox

My schedule - Edit orders - Video
After successfully placing orders, customers can access their schedule of orders in two different ways.
1. Click on the calendar icon on the top right side of the screen (header right side).
2. Navigate to the account by clicking on the top right customer profile name and select my schedule.

My schedule:
All the orders that are scheduled will be shown here with the required details in a table format with the View button at the end.

How can I change the delivery address, delivery slot, delivery instructions, and cancel the order after placing an order?
My schedule ----> Order ID row ----> View ---->Edit order
Delivery address, Delivery slot, Delivery instructions - Fields are editable now.
Edit the required fields and click on Update order to confirm changes.

Example:
Click on the address drop-down to select a different address, or can click on add new address and fill in the required details.

Note: The system does check whether the scheduled Mealbox is delivered at the requested delivery address. If the system doesn't throw any expectation just click on the update order button to confirm the delivery address.

My schedule - Edit orders - Video
www.crashmeal.com/mealbox

The Crashmeal Mealbox is a beautifully crafted gourmet box of restaurant cooked meals with the flavour of home-cooked goodness. Crashmeal works with its Partner restaurants to curate the CRASHMEAL Mealboxes. Each Mealbox is a combination of two or more home-style cooked dishes. 

You can subscribe to the CRASHMEAL Mealbox weekly or monthly with Crashmeal Mealpass or just order one. Your Crashmeal Mealbox will be delivered to any designated location you choose.

Crashmeal operates now in the Metro Vancouver area. We are expanding to the Greater Toronto area and other places soon. The areas of operation are updated on the Crashmeal website here.

We believe in improving and upgrading to give you the best delivery experience. Please send your love, feedback, or comments to [email protected] .Reach out to us anytime through our website, App, email, live chat, or phone.

We are always here to help you. You can reach us here at the contact us form or contact us through our live chat or phone. You can also email us at [email protected] .

After you place your order, Crashmeal sends you a confirmation of the receipt of the same. You can also see the confirmation in your Order History.

Give your postal code on the Crashmeal home page, and select the required date and delivery slot. You can view a list of Mealboxes available for the given slot. Choose your desired items from the menu displayed. Click on schedule, give your delivery address, and pay.

We here at Crashmeal offer you a huge assortment of Mealboxes and changing menus. No menu is repeated in a few weeks. We take utmost care in curating our menus to give you a vast selection of dishes daily.  Every day the menu is varied, and you can choose new Mealboxes daily.

Crashmeal MealPass is a subscription that allows you to purchase most of the Mealboxes for a subsidized price. Each MealPass is valid for 30 days

You can go to your Crashmeal account and off the auto-renewal toggle in your My MealPass section.

You can cancel your MealPass subscription by putting the Auto-toggle off and not renewing the MealPass the next month.

Crashmeal MealPass is a subscription that allows you to purchase most of the Mealboxes for a subsidized price. Each MealPass is valid for 30 days. You can buy any number of Mealboxes in a month under the subscription.

You are assigned a delivery slot that you have chosen while placing the order. The delivery is done in that period of a delivery slot.

After your checkout, coupon codes can be redeemed on the subtotal amount. Coupon codes have certain terms and conditions thereby can be redeemed on that basis.

The voucher can be used in a single order only, but if the subtotal of the order is less than the coupon value, then the rest of the amount is converted into Crashmeal credits. All voucher codes have specific terms and conditions. The coupon codes do not apply to the delivery fees, taxes, and tips.

You can modify or cancel the order any time before 12:00 AM on the scheduled day of order. In the event of cancellation, the refund amount is transferred as Crashmeal credits in your Crashmeal account.

You can check the status of an order in the My Orders section. The delivery is done in the period of the delivery slot.

Food Points are accountable for food preparation(quality, quantity and taste) and packing the food. If your order is not right, please send us an email at [email protected] with the details of the order. The order details are in the Order History of your Crashmeal account. You can also reach out to us to our customer support with your order number and order details.

The minimum purchase and delivery fee of an order is dependent on factors such as the restaurant partner and the distance between the delivery address and restaurant partner. The entire details can be reviewed in summary before checkout. Preferably, all the delivering Food Points and their respective delivery fees can be viewed after you enter the delivery address.

Yes, you can tip the diligent and hardworking delivery drivers during the order checkout process. Due to the pandemic condition, we are not encouraging any handout tips for safety concerns.

It is safe and reliable to make payments with a credit/debit card at Crashmeal. Crashmeal follows the highest security norms and partners with Elavon payment gateway which indeed is one of the secure payment solutions. Crashmeal does not share any valuable information related to credit/debit cards. View our Privacy Policy for more details.

Your email address used for login is your username. In case you forgot your password, you can reset it anytime in your account. An email is sent to your registered email address to confirm your new password.

Any previous order and all the relevant information related to that can be viewed in the Order History section of your account.

You can change your password in the Account Settings section in your Crashmeal account.

Yes, you can. Crashmeal gives you the feature of Power ordering. With this Power ordering, you can order Mealboxes 30 days in advance. You can modify or cancel your mealboxes anytime before 12:00 AM on the scheduled day of delivery.

Crashmeal gives you an outstanding feature called Power ordering. With this Power ordering, you can order Mealboxes 30 days in advance. You can modify or cancel your mealboxes anytime before 12:00 AM on the scheduled day of delivery.

We always make sure that your delivery is done uneventfully. Please reach us out at [email protected] /live chat/ phone in rare instances where you do not receive your order. The Crashmeal support team promptly attends to resolve your issue. If the Crasher/delivery associate could not complete the delivery at your delivery address since you were not available, we cannot refund the order. The Crasher/delivery associate will initially contact you and wait for a period of extra ten minutes past the quoted delivery time before leaving. We can leave the delivery at your designated place of choice(e.g., doorstep) on request.

We make sure you have the complete appropriate order, but in case if you face an issue related to incomplete order or wrong order, please reach out to us at [email protected] /live chat/ phone immediately.

Yes, you can order from different Food Points/restaurants at the same time.

 Orders can be canceled in the events if the Food Points are closed, the selected item is not available, or the Food Point is not accepting order requests. In such rare instances, if the other party cancels your order, we will refund you the entire credit.

You can log into your Crashmeal account and open your Order history to view the receipt for your order. You can either save it as a PDF or print it.

Most of the Food Points usually include necessary plasticware and napkins in deliveries and some may not.

If you find an unauthorized charge related to Crashmeal, please email all the necessary details to [email protected] . We can resolve such issues promptly when you can provide all the crucial information such as complete contact details (name, email address, and phone number), date of the charge, incorrect amount, and the entire related details.

Kindly check the spelling of the voucher code since such codes are case sensitive. Please reach out to us at [email protected] /live chat/phone if the code or discount is not reflecting appropriately.

Yes, you can alter the tip by selecting a specific amount before placing the order.

Please reach out with all the necessary information at [email protected] if you receive an improper credit or refund.

We don’t charge you anything for using the Crashmeal platform, just pay for your food and the applicable fees only.

Every Mealbox has a specific set of ingredients in them, and the list is displayed in detail. You can choose Mealboxes accordingly. Please read the ingredients thoroughly before placing the order. Kindly refrain from ordering allergic items.

The Crasher usually brings the order to your door whenever it is possible, but in scenarios where the office premises have special security guidelines, you can collect your order accordingly.

Unlike many others, we do not charge any fee for busy areas. Busy or not we deliver your order just the same!

You can update your credit/debit card information in your Crashmeal Account settings.

In case your Crashmeal account is locked or disabled, please contact the Crashmeal support team at [email protected] /phone/live chat. Please provide all the essential information such as complete name, email address, and phone number to assist you promptly.

 Log into your Crashmeal account and add any number of new addresses in your account settings. But you cannot change the address for any ongoing order of delivery.

Please contact the Crashmeal support team at [email protected] /live chat/phone to troubleshoot the Crashmeal website or App.

There is no limit as to how many addresses you can save in your account. Save as many as you want, and we will reach you there!

Log into your Crashmeal account and go to the payment section. Here you can delete, add and update payment methods as you wish.

For any payment related queries or any other issues, please contact us at [email protected] /phone/live chat. We are here to help you out!

Please contact us at [email protected] /phone/ live chat for issues related to referrals and credits.

Crashmeal credits are monetary balances in your Crashmeal account which are acquired through referrals, promotional offers, vouchers, and gift cards. These credits are automatically applied to your orders.

You cannot change your delivery address on an ongoing order.

We regret that you are unhappy with the food you ordered. You can give your valuable feedback in the Feedback section citing the order number. Crashmeal and its Restaurant partners/Food Points regard your feedback highly.

We are sorry that you had an issue with the Crasher delivering your order. Please write to us in the Feedback section citing the order number and the inconvenience you faced. We shall review it promptly.

If your query is not enlisted here, please contact us at [email protected] /live chat/ phone, and we shall resolve it soon.

you can go into your Crashmeal account and see all your scheduled orders in the My Schedule section.

You can choose any number of add-ons before 12:00 AM on the day of order delivery.

Each postal code displays a specific set of Food Points and available delivery slots. You can enter your postal code on the Crashmeal homepage for the available Food Points/restaurants and feasible delivery slots. We are rapidly expanding every day for you to discover more menus and enjoy more cuisines.

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